Why was my jobseeker denied? What does “Need Proof Docs” mean?

There are different reasons that a credit can be denied.

  • If the application was submitted after 28 days of their date of hire then the applicant will automatically be denied.
  • The applicant was not on the program indicated long enough, or in the wrong time period
  • The applicant was not on any of the programs indicated

If a credit is denied, we have 90 days to appeal by submitting supporting documentation. A state may also request supporting documentation while an application is pending. Your account manager will come to you when supporting documentation is needed. In your job seeker’s account, this applicant will have the status of “Needs proof docs”. After 90 days without the documentation, the credit will be changed to “credit denied”. This 90 days starts from the date the notification was generated.


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